Now look for the Mobile data icon and switch it on. To switch networks, pull down the notification shade of your device and tap on the WiFi icon to switch it off. The issue could be that your WiFi network blocks port 5228. If you are using a WiFi network to connect the apps, switch to mobile data and check if it works. Solution 4: Use mobile data instead of the WiFi network Solution 3: Force quit the app / Close and Reopenīefore you move to other solutions, force quit the app and relaunch it. Apps with an update available are labeled "Update available."
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